Terms and conditions

GreenRainwaterStore [defined as “we/our/us”) sell products and provide advice and related services through this internet site. By entering this site you acknowledge your use of the website and any transactions you may make are subject to the terms and conditions as outlined below:


We reserve the right to alter and amend our Terms and Conditions without notice and with immediate effect. It is the responsibility of you as the user of this website to ensure you have fully read and understood the Terms and Conditions of sale and use of this website and all transactions will be processed on this understanding.

Terms and conditions and the use of our web site are governed by the laws and regulations of United Kingdom and its territories. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

Prices, Order and Payment

The price payable for products that you order are fixed on our web site but are offered as a guide only, the actual price will be agreed at point of sale [when an order is placed]. The prices of the products that we display on our web site are subject to change without notice. All prices, where appropriate, are exclusive of any sales taxes and discounts offered, unless otherwise stated.

When you make an order on the Site your order will be subject to acceptance in accordance with these terms and conditions. Please note that any confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.

We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).

Delivery and Refunds

We will deliver products in accordance with the manufacturers handling and delivery timescales. We will endeavor to make delivery within the expected timescale, but reserve the right to cancel orders that fall outside these delivery timescales and except that delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, other industrial disputes, severe and adverse weather conditions and general delays or damage caused by the carrier or Lindab).

If you have notified us of a problem with the products (within 48 hours of receipt), we will either replace or repair any products that are damaged or defective upon delivery, after reference to the manufacturer; or refund to you the amount paid by you for the products in question in accordance with our Return Policy.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss, fines, penalties, contra charges or damage arising including additional costs incurred as a result of damaged or late delivery of items or with any problem in relation to the products.

In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Intellectual Property, Design and Reproduction

You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in our ownership or in our licensors.

You acknowledge and agree that the material and content contained on the Site is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with us. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on the Site in any form is strictly prohibited.

Cancellations & Returned Goods

Products may be cancelled prior to delivery, within 2 working days of ordering for a full refund, or before manufacturer shipping, whichever is sooner. If goods are delivered they will need to be returned at your cost and a minimum re-stocking charge of 30%** will apply.  Goods returned after 28 days can not be refunded.

Bespoke (including painted and coated items) or goods made to order (specially ordered or fabricated) are non returnable unless they are incorrect or faulty and Steel Guttering accepts no responsibility for incorrect measurement or specification of goods, including incorrect quantities.   Goods specially ordered (certain colours, non standard items and angles, as well as Rectangle profiles may be subject to a lead time for delivery if Lindab do not have sufficient stock (we will endeavour to advise timescales when known).

Each quote much be checked by the customer before a final order is placed and GreenRainwaterStore accepts no responsibility for incorrectly ordered goods or goods that are delayed beyond advised times.

** Stocking charge is at manufacturers discretion